Terms of Use - Movemastershopping

OUR TERMS OF USE

Movemastershopping heartily welcomes you to our website and application. (Movemastershopping shall hereinafter be referred to as "we”, "us”, "our”, as may be applicable in the context). By using this platform, you agree to our Terms of Use.

We are not ignorant of the fact that legal documents can be long and uninteresting. However, we encourage you to peruse through our Terms of Use before making use of our platform and services. By using this platform, it means you have consented to be legally bound by the terms of use stated herein. Where you need clarifications with respect to any of the terms stated herein, do not hesitate to reach out to us via: info@movemastershopping.com, as it is our pleasure to assist you.

Last Updated: August 2025

General Terms

These terms of use are applicable to all users and regulate your use of our website and mobile application (hereinafter and collectively referred to as "platform”). By using our platform in any way, you confirm that you accept these terms and agree to comply and be bound by them. If you fail to comply with these Terms, your access to our services may be restricted or suspended.

We may also update and/or modify these terms at any time. When we do so, we will publish the amendment on this page, and if you are an existing user, we will send you a notification. We encourage you to visit this page regularly as any change made to our Terms of Use will be binding on you. Please, do not make use of this platform if you do not agree to our Terms of Use stated herein.

Services

Our platform gives you the opportunity of placing an order and getting a variety of products delivered to you, including food, groceries, and over-the-counter medications (OTC Medications). We offer delivery services and allow you to request a "Decker" (our delivery person) to pick up these products from restaurants, supermarkets, and pharmacies; and deliver them to you at your doorstep (hereinafter referred to as "Services”).

Our platform simply connects you to these businesses; and we are neither affiliated with nor partners to any of the restaurants, supermarkets, or pharmacies listed in our platform. We are only responsible for placing the order on your behalf and arranging the delivery. We do not have any physical inventory of the products you order. We are also not a part of or a subsidiary of any of the businesses listed on our platform.

We neither have control over nor guarantee the quality or safety of the food, groceries, or medications you order. We also do not guarantee that the offers are accurate or that the businesses can fulfill the order exactly as described. We cannot guarantee that the products you order will be of satisfactory quality. We disclaim all warranties, both express and implied, to the maximum extent permitted by the law.

Membership

To use some of our services, you may need to register and create an account. By creating an account, you agree to:

  • Provide accurate and complete information about yourself.
  • Maintain the security of your password and not share your login credentials with others.
  • Take responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate your account if you provide false information or violate any terms of use.

Orders and Payment

When you place an order, you agree to provide accurate delivery details and make full payment. Payment may be made through the available payment gateways on our platform. Prices listed are determined by the respective restaurants, supermarkets, or pharmacies, and may vary depending on promotions or location.

We reserve the right to refuse any order in cases such as stock unavailability, inability to deliver to your location, or fraudulent activity.

Delivery

Deliveries are made by our Deckers. Estimated delivery times are provided for guidance only and may vary depending on traffic, weather conditions, and restaurant/supermarket/pharmacy preparation times. We will make reasonable efforts to ensure timely delivery but cannot guarantee exact delivery times.

Cancellation and Refunds

You may cancel your order within a few minutes of placing it, provided the restaurant, supermarket, or pharmacy has not started processing it. Once the order is being prepared, cancellation may not be possible. Refunds (if applicable) will be processed back to your payment method within a reasonable time frame.

User Responsibilities

  • You agree not to misuse the platform for fraudulent, illegal, or unauthorized purposes.
  • You agree not to attempt to disrupt the operation of our platform.
  • You agree to comply with all applicable laws and regulations when using our services.

Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages arising from your use of our platform or services. Our liability shall be limited to the amount you paid for the specific order in question.

Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your information.

Termination

We may suspend or terminate your access to the platform if you breach any terms of use, misuse the services, or engage in fraudulent activities. Upon termination, your right to use the platform will immediately cease.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the country where we operate. Any disputes arising from the use of our platform shall be subject to the jurisdiction of the competent courts in that country.

Contact Us

If you have any questions or concerns regarding these Terms of Use, please contact us at: info@movemastershopping.com.

Version Control

These Terms of Use was last updated in August 2025 by Movemastershopping.

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